Privacy policy | Stellar Upgrades

1. Introduction

Stellar Upgrades (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, contact us, or use our services.

By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

a) Personal Information You Provide

Name
Email address
Phone number
Address (when provided for service estimates or consultations)
Information you submit through forms, emails, or consultations

b) Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and device information
Pages visited and time spent on the site
Referral source

This data is collected using cookies and analytics tools to improve website performance and user experience.

3. How We Use Your Information

We use your information to:

Respond to inquiries and consultation requests
Provide quotes and energy upgrade services
Communicate about your project or services
Improve our website and offerings
Meet legal and regulatory requirements

We do not sell or rent your personal information to third parties.

4. Cookies & Analytics

Our website may use cookies and similar technologies to:

Understand how visitors use our site
Improve functionality and performance
Analyze traffic and engagement

You can choose to disable cookies through your browser settings. Doing so may affect some site functionality.

5. Information Sharing & Disclosure

We may share your information only when necessary:

With trusted service providers who assist us (e.g., analytics, hosting)
To comply with legal obligations or government requests
To protect our rights, safety, or property

All third parties are required to protect your information and use it only for authorized purposes.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against:

Unauthorized access
Loss or misuse
Disclosure or alteration

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes outlined in this policy
Meet legal, accounting, or regulatory requirements

When information is no longer required, it is securely deleted or anonymized.

8. Your Rights

Under Canadian privacy laws (including PIPEDA), you have the right to:

Request access to your personal information
Request corrections to inaccurate information
Withdraw consent (subject to legal or contractual restrictions)

To exercise these rights, contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies separately.

10. Children’s Privacy

Our services and website are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Stellar Upgrades

Edmonton, Alberta, Canada

Email: [add your business email here]